Option 2) They can also send you a USB Key with a bootable image of that machine and it works the same as the hidden partition. If you don't have warranty, there's a chance you'll be charged for it however the amount is around than 20-30 dollars for sure and if you ask me, that money is worth the time you save doing things in other ways.
Option 1) We normally call Dell Pro-Support or whatever level you have and request for them to send you resource media.
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